Travelling with a wheelchair? Simply request a Wheelchair Accessible Taxi (WAT) when booking with 13cabs. These vehicles are specially equipped to transport passengers who use wheelchairs.
How to Book a Wheelchair Accessible Taxi (WAT)
In the 13cabs mobile app: Open the app, enter your pick-up and drop-off details, tap Next Available, then choose Wheelchair Accessible Taxi.
On the 13cabs website: Enter your journey details, select Wheelchair Accessible Taxi from the vehicle options, and confirm your booking.
By phone: Call 13 2227 and let our team know you require a Wheelchair Accessible Taxi.
Travelling with a Wheelchair – What You Need to Know
We can transport most manual and powered wheelchairs, provided they have appropriate anchor points for a four-point harness.
If your wheelchair can be securely fastened, you may remain seated in it during the journey.
If you use a mobility scooter, you must transfer into a regular seat before your scooter is loaded and secured.
For safety reasons, any wheelchair or scooter that cannot be properly strapped in cannot be transported.
Travelling with more passengers or multiple wheelchairs?
For trips involving a wheelchair plus more than one additional passenger, or for transporting two wheelchairs, please call 13 2227. We’ll make sure the correct vehicle is assigned to meet your needs.
Need help?
If you’re unsure, our team is ready to assist. Simply call 13 2227 and we’ll guide you through the options to ensure a safe, comfortable trip.