At 13cabs, your safety doesn’t stop at the ride. Protecting your personal information is just as critical. As part of ongoing improvements across our app and web platforms, we’ve introduced new security features to safeguard your account against fraud and unauthorised logins.
What’s New: Compromised password detection - If you attempt to log in with a password that has been identified as hacked, compromised or stolen, you’ll be prompted to update your password before continuing.
Proactive notifications - If we notice that your password has been exposed in a breach on another website where you may have reused it, we’ll notify you and guide you through changing it.
Ongoing monitoring - We continuously monitor for data breaches and update our systems to keep your login secure.
Frequently Asked Questions:
Is the URL auth.13cabs.com.au a legitimate URL?
Yes. This is the new, secure URL used to log in to the 13cabs apps.
I received this email, is it legitimate?
Yes. These emails are sent via Auth0, a trusted third-party provider that specialises in secure logins.
Example of the legitimate email you may receive
Why did I receive an email saying my account has been hacked, compromised or stolen?
This means your password was exposed in a security incident on another website (not 13cabs). Because the same password was used for your 13cabs account, your account may also be at risk.
What should I do if I’ve received this email?
Click on the Change Password button in the email. You will receive a reset link sent to your registered email address. Follow the prompts to create a strong, unique password.
Stay Secure
Use different passwords for different websites.
Create strong passwords with a mix of letters, numbers and symbols.
Change your password immediately if you suspect it’s been hacked, compromised or stolen.