What is the 13cabs Gift Card?
The 13cabs Gift Card is a multi-use, pre-paid single load card. It can be used multiple times, until the funds are depleted, or the card expires.
How is the 13cabs Gift Card powered by Cabcharge?
The 13cabs Gift Card operates using the same technology as the Cabcharge Gift Card.
How long is the 13cabs Gift Card valid?
The card is valid for 3 years from the activation date or until the funds are exhausted. Any unused balances will be forfeited on expiry.
Who can buy a 13cabs Gift Card?
Anyone can purchase a 13cabs Gift Card – no need to be a 13cabs account holder.
Where can I purchase the 13cabs Gift Card?
The 13cabs Gift Card can be purchased on the 13cabs website
What are some ideas for the 13cabs Gift Card?
It’s a great gift for family, friends, and colleagues and is especially helpful for NDIS participants to manage their transport budget with ease.
What should I do first when I receive my 13cabs Gift Card?
An activation email will be sent to the email provided at the time of purchase. Activate your card only when you have received it to prevent unauthorised use. The card cannot be used until activated.
Where can the 13cabs Gift Card be used?
The 13cabs Gift Card is accepted in all 13cabs and Silver Service taxis across Australia.
What amounts are available for the 13cabs Gift Card?
Customers can choose between amounts such as $250 and $500.
How can I replace a lost or stolen 13cabs Gift Card?
For a replacement, contact us at giftcards@13cabs.com.au or call 1800 652 229. A $5 replacement fee will be deducted from the card’s remaining balance.
Can the 13cabs Gift Card be used in the app?
No, it can only be used when booking by phone (13 2227), on the website, or by hailing a cab.
Are there any fees associated with the 13cabs Gift Card?
A 10% service charge applies to all 13cabs gift cards and is included at the time of purchase.
Can I add more funds to the 13cabs Gift Card once the balance is used up?
Currently, the 13cabs Gift Card is not reloadable. A new gift card will need to be purchased when the balance is used up.
How can I check my balance?
You can check your balance on the 13cabs website or by calling 1800 652 229.
Who should I contact for further inquiries about the 13cabs Gift Card?
For more questions, contact Cabcharge Customer Service at 1800 652 229, email us on giftcards@13cabs.com.au, or visit the 13cabs website for terms and conditions.
Can I make a split payment, if my 13cabs Gift Card balance is low?
Yes, you can combine payment with the 13cabs Gift Card and another card or cash.
How do I use the 13cabs Gift Card for payment?
The 13acabs Gift Card cannot be tapped or inserted into the payment terminal - it must be swiped.
