If you receive a “Could Not Verify” message when adding a Physical FASTCARD to the 13cabs app, it means the card does not have the required digital permissions.
Why this happens:
Digital permissions are required for Multi-Factor Authentication (MFA).
MFA enables one-time passcode (OTP) verification for app payments.
If digital permissions were not enabled when the FASTCARD was ordered, the card cannot be verified in the app.
How to resolve this issue:
Use a Digital FASTCARD (recommended):
A Digital FASTCARD can be issued within minutes in Cabcharge Plus.
Digital FASTCARDs support in-app payments immediately.
Enable MFA (SMS verification) on behalf of traveler:
As a Custodian, log in to Cabcharge Plus.
Go to Inventory → Physical FASTCARD.
Locate the relevant card using the card number or traveler name.
Click the green drop-down and select Edit Settings.
If not already done, assign the card to a user profile.
Navigate to the Product Rules tab.
Enter the mobile number to be used for SMS verification.
Click Save.
Important:
Only Custodians can request digital permission activation on behalf of their organisation.
For urgent needs, issuing a Digital FASTCARD is the fastest option.