13cabs

How do I pay?

Everything you need to know about getting your receipts.

Need a receipt? We can help

What will my trip cost?

How does the Fixed Price work?

Understanding Your Taxi Fare: Flagfalls, Payments, and Other Charges Explained

Understanding your Fees & Charges

Why don’t 13cabs’ fares ever surge like ride sharers’ do?

How do 'out of area' / ‘back to boundary’ fees work?

Information on requesting a refund/refunds + price queries including overcharge

How can I get a refund?

What are the cleaning fees?

One-stop click to all information regarding Cabcharge Fastcards.

Fastcards

All you need to know about Back to Boundary Fees

What is a Back to Boundary Fee?

Learn why some Physical FASTCARDs cannot be added to the 13cabs app and how to resolve the issue.

Why can’t I add my Physical FASTCARD to the 13cabs app for in-app payments?

Information about payment methods, refunds and related topics.

Paying for your Trip

Still have questions? Contact us

Find answers and get help from Intercom Support and Community Experts

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