Please reach out to us via Contact Us form and share as many details as you can:
Nine-digit trip request reference number which can be found in the ‘my trips’ section of the App or at the bottom of the text message we sent when you booked the cab with our operator.
The date and time of the trip.
The full address of where the cab picked you up and your drop-off address.
Once you receive a confirmation of receipt for your enquiry, please respond to it with the following documents:
Attach a copy of the receipt(s).
Attach a copy of your bank statement with the transaction showing.
This information will help us investigate the matter as quickly as possible and process the refund for you.