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I paid by the app, but my trip was cancelled, will I get my money back?
I paid by the app, but my trip was cancelled, will I get my money back?
Updated over a week ago

When requesting a fixed fare trip with a card or digital payment via the 13cabs app or website, the funds are placed in a ‘pending’ status via your bank. These funds are then processed once your trip is complete.

If your journey has not been completed due to cancellation or other circumstances, these funds will be ‘void’ within 7 days. The transaction will then vanish from your bank statement.

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